The three statuses
- Accepted: the flight passed every check and scored 5 or more. Its block time is added to your hours.
- In review: something needs a human look (a diversion, another aircraft type than booked, an unusual flight time, an extreme landing…). A staff member accepts or rejects it, with a note you can read on the report.
- Rejected: a check failed (slew in flight, time acceleration, a position jump, a crash, fuel added in flight, a departure from another airport) or the score is below 5.
Every check and every point is explained in How flights are scored.
What counts
Only accepted flights count: for your hours and rank, the roster, your passport and tours. A report in review counts as soon as it is accepted.
Once a report is filed, accepted or not, its booking is completed. To fly a rejected flight again, book it again.
Your logbook
Logbook shows your flight hours, accepted flights, average landing and average score, then every report with its date, route, aircraft, simulator, block time, landing rate, score and status. Open a report to see its full breakdown: each check, each point lost and why, your comment and any staff note.
Disagree? File a claim
If a penalty or a decision looks wrong (a simulator or ACARS problem, an ATC instruction, a real-world procedure…), open the report and use the Claim card within 7 days of filing the report:
- say what it is about and tick the penalties you contest;
- explain what happened (at least 20 characters), with a link to a screenshot or a video if you have one;
- click Send my claim. The staff answer on the report: decision kept, penalties removed, flight accepted or flight rejected.
One claim per report. A report accepted with no penalty has nothing to claim.
No ACARS report?
Reports come from the ACARS only. If something exceptional happened (a simulator crash at the end of a long flight, for instance), contact the staff: they can enter a report by hand.