The ACARS
The ACARS does not see my simulator.
Start the simulator and load a flight: MSFS only accepts connections once loaded. With X-Plane 12, allow incoming network connections in Settings › Network. The ACARS retries by itself every few seconds.
Windows says “Windows protected your PC” when I install it.
Click More info, then Run anyway: the installer is not yet signed with a paid certificate. Updates then install by themselves.
My simulator or my PC crashed during a flight.
Restart them and the ACARS: the flight resumes where it was (it is saved every 30 seconds). If the flight cannot be finished, contact the staff.
I closed the ACARS window during a flight.
During a flight, closing or minimising only hides it: it keeps recording next to the clock in the Windows taskbar, and a small pill stays on top of the simulator. Click either to open it again.
The ACARS signed me out.
That happens after a password change or a reset, when you sign the computer out in Pilot › ACARS, or after 90 days without use. Sign in again: a flight in progress is kept.
Bookings
I cannot book another flight.
You can hold 3 active bookings at a time. Fly or cancel one first. Booking guide.
Can I fly any aircraft?
Yes: every aircraft is open from your first day, ranks unlock nothing. Fly the type of your booking, though: another type sends the report to staff review.
The new monthly schedule came out. What about my bookings?
They stay as they are and can still be flown. New bookings use the new schedule.
Flight reports
Why was my flight rejected?
Open it in your Logbook: each failed check and lost point is listed with its reason. If it looks wrong, file a claim within the deadline. Reports guide.
Does pausing the simulator matter?
Pausing is fine and paused time is not counted in your hours. Slew mode and time acceleration above 1× make the flight invalid.
My report is in review. How long does it take?
A staff member looks at it as soon as possible. It counts in your hours the moment it is accepted.
SimBrief
“Your latest SimBrief flight plan is for another route.”
SimBrief returns your most recent plan only. Generate the plan for this booking (same departure and arrival), then import it again.
Do I need SimBrief?
No, but a flight without an imported plan loses half a point. SimBrief guide.
Your account
I forgot my password.
The website does not send emails yet: ask a staff member for a reset link. It works once, for 24 hours. Account guide.
Can I hide my name?
Yes: untick Show me on public pages in Profile & SimBrief. Your flights then stay out of the flight log on Discord too.
The community
Is there a Discord server?
Yes, join it here. When you arrive, pick your simulator and choose whether to be pinged for events and tours. Accepted flights appear in #flight-log, new schedules and tours in #announcements, and the help forums (#acars-support, #website-help) are the quickest way to reach the staff.